How to Remove Airbnb Reviews
Let’s face it—nothing stings quite like opening your Airbnb dashboard to a scathing review. It’s not just a bruise to your ego; it’s a potential roadblock to future bookings. But don’t panic—this guide will show you how to navigate the review battlefield, armed with strategy and smarts.
This valuable resource is a part of our broader series focusing on content removal and guides for removing negative reviews, specifically crafted for individuals and businesses keen on maintaining a stellar online reputation.
Why Reviews Matter (and Why Bad Ones Hurt)
Reviews are Airbnb’s lifeblood. They shape your reputation, influence bookings, and let future guests know what to expect. But one harsh comment? It can throw all your hard work into question.
In fact, studies show that 90% of consumers avoid a business after reading negative reviews. The good news? You can take control—here’s how.
Can You Delete Airbnb Reviews?
Not directly. Airbnb has policies in place to maintain transparency, so you can’t just hit “delete.” However, if a review violates their guidelines, you can request its removal.
What Violates Airbnb’s Policies?
- Inappropriate Content: Offensive language, hate speech, or privacy breaches.
- Irrelevant Comments: Reviews unrelated to your property or stay.
- Extortion or Blackmail: Guests demanding perks for positive feedback.
- Fake Reviews: From guests who never stayed.
- Personal Attacks: Defamatory or retaliatory remarks.
If your negative review checks one of these boxes, it’s time to take action.
How to Report a Review for Removal
- Log In and Go to Help Center: Click “Contact Us” and choose “Report a New Issue.”
- Explain the Problem: Specify how the review violates Airbnb’s policy.
- Provide Evidence: Screenshots, messages, or photos can back your case.
- Stay Professional: Keep your tone factual and composed.
🚨Pro Tip: Airbnb loves evidence. The more you provide, the stronger your case.
Escalating Your Request to Airbnb Support
If reporting the review doesn’t work, take it up a notch with Airbnb support:
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Contact Support: Head to the Airbnb Help Center and reach out via chat, email, or phone.
- U.S. support: +1-855-424-7262 or +1-415-800-5959
- UK: +44 203 318 1111 | Australia: +61 2 8520 3333
- Email: [email protected]
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State Your Case: Clearly explain why the review violates Airbnb policies. Mention previous reports and provide any supporting evidence.
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Be Persistent: If you don’t hear back, follow up. These things take time, so patience pays off.
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Document Everything: Keep records of your communication—dates, agent names, and responses—for future reference.
🚨Pro Tip: Social media (like @AirbnbHelp on Twitter) is great for quick responses, while community forums and Facebook groups can offer extra advice from seasoned hosts.
Keep calm, stay professional, and let Airbnb’s process work for you.
What If Your Request Is Denied?
Not every request for removal will be successful. If Airbnb rules against you, don’t worry—it’s not game over.
Respond to the review
- Start Positive: Thank the guest for their feedback.
- Address the Issue: Acknowledge concerns without sounding defensive.
- Show Solutions: Highlight steps you’ve taken to improve.
- Close Optimistically: Reassure future guests of your commitment to excellence.
Your response isn’t just for the unhappy guest; it’s for everyone who reads it.
Preventing Negative Reviews Before They Happen
Avoiding bad reviews is always better than damage control. Here’s how:
- Be Transparent: Describe your listing accurately—quirks and all.
- Set Clear Rules: House rules are your best friend.
- Communicate Like a Boss: Promptly address questions and concerns.
- Fix Issues Fast: Solve problems during the stay, not after.
- Encourage Feedback: Ask for private feedback before they write a public review.
Happy guests leave glowing reviews—it’s that simple.
The Reality of Retaliatory Reviews
Sometimes, a bad review isn’t about your listing—it’s payback. Guests might retaliate for enforcing house rules or refusing unreasonable demands. If this happens, collect evidence and report it. Airbnb takes retaliation seriously.
The Bigger Picture
One negative review doesn’t define your hosting game. How you handle it—whether through removal, a classy response, or proactive improvements—will set you apart. And remember, most guests value honesty and effort over perfection.
Bad reviews aren’t the end; they’re a chance to learn, grow, and shine. So gear up, tackle those reviews, and show future guests what you’re made of.
Originally Published January 17, 2024
Latest Update January 7, 2025
Frequently Asked Questions About How to Remove Airbnb Reviews
Use the reporting feature on the review page. Flag reviews with false information, conflicts of interest, or inappropriate content for Airbnb’s evaluation.
No. Reviews are central to Airbnb’s transparency and trust system, helping both guests and hosts improve and make informed decisions.
Yes, but results depend on each case. Our team specializes in navigating Airbnb’s policies to maximize the chances of removal. You only pay if we successfully remove the review.
