No removal, no invoice. Same since 2009.
You pay only after content is removed. Every successful removal is guaranteed for life. If the same URL ever comes back, we remove it again free. If we cannot, you get a full refund for that removal. That is the entire guarantee, on this page in plain English.
The guarantee, in four lines.
This is the entire promise. The rest of the page is the plain-English detail behind each of these four points.
Pay after removal only
You pay nothing until the URL is confirmed removed. No deposits, retainers, or fees to start a case.
Guaranteed for life
Every successful removal stays under our guarantee for as long as we are in business. No time limit, no fine print.
Re-removed if it comes back
If the same URL returns, or the platform reinstates the exact same removed item, we remove it again at no cost.
Full refund if we cannot
If a guaranteed removal returns and we cannot re-remove it, you receive a full refund for that specific removal.
What each promise actually means.
Same four pillars, expanded into the operational detail. If a clause is not on this page, it is not in the guarantee.
Pay only after removal
We do not invoice until the URL is confirmed removed from the live web. No deposit, no retainer, no setup fee, no card on file required for a standard case. If a removal never succeeds, no charge is ever issued for that URL.
Lifetime coverage on every successful removal
The moment a removal is confirmed and invoiced, that URL enters our guarantee register and stays there. No expiry, no renewal fee, no annual subscription. The guarantee applies for as long as Guaranteed Removals operates.
Free re-removal if it comes back
If a URL we successfully removed returns, or the platform reverses its decision and reinstates the exact same removed item, you let us know and we work the case again at no cost. Same guarantee on that re-removal, indefinitely.
Full refund if we cannot re-remove
If something we guaranteed comes back and we genuinely cannot remove it a second time, you receive a full refund for the original removal. One claim, processed without dispute.
What counts as "it came back."
The guarantee covers the exact piece of content we removed at the exact location we removed it from. It does not cover new content that looks similar. The distinction matters, so here it is in detail.
Same URL returns
The exact URL we removed shows up again in search results or on the platform, with the same content live at that address. Covered, every time, with no time limit.
Platform reinstates the exact item
The platform reverses its own decision and republishes the specific review, post, or article we had taken down. Rare, but it happens (usually during a policy re-evaluation). Covered.
New review from the same person
The same reviewer posts a brand new review. That is a new piece of content at a new URL, and it is a new case. Not covered under the original guarantee, though we are happy to quote it.
Same content reposted elsewhere
Same article, same review, same image republished on a different domain or a different platform. That is a new URL on a new host, and it requires a fresh removal case. Not covered under the original guarantee.
Why "platform reinstated" almost never happens.
It is worth explaining the rare case where a platform reverses itself, because it is the one scenario where two different things can look identical and we need a clear rule.
A platform temporarily removes content while it makes a final call.
Most often on review platforms. The platform receives our dispute, agrees there is a credible policy concern, and pulls the content while the review is escalated internally. We confirm removal. Weeks later, the platform completes its escalation and decides the content does not actually violate policy. The exact same item is reinstated at the exact same URL.
This is covered. Same URL, same content, reinstated by the platform. We work the case again at no cost and pursue alternate removal pathways (legal, escalation to a different policy queue, platform relationship channels). If we cannot get it back down, you receive a full refund for the original removal.
Card authorization on high-risk content classes.
For a narrow set of content categories that fifteen years of casework have shown to carry high recurrence or high collection risk, we authorize a credit card before starting work. We never charge it until removal is confirmed. The model is the same as a hotel hold.
What "authorize" means
A standard pre-authorization hold on your card, not a charge. Your bank reserves the amount but does not move it. No money is taken until the URL is confirmed removed and an invoice is issued.
When we ask for it
Cases involving content classes we have flagged as high-risk over fifteen years of operations. The most common examples are content related to alleged fraud, certain consumer-complaint board categories, and a small number of legacy content types where collection risk has proven elevated.
What does not change
You still pay only after removal. The guarantee terms above still apply in full: lifetime coverage, free re-removal, refund on re-removal failure. The card authorization is a hold, not a fee.
Will my case require card authorization?
Your account manager will tell you during the free assessment, before any work begins. If a hold is required, you can choose to proceed or decline at that point.
How refunds are handled.
In the rare case a guaranteed URL returns and we are unable to remove it a second time, the refund process is short and simple. No claim forms, no negotiation, no waiting periods.
You notify us
Send the original removal reference or invoice number plus the URL where the content has reappeared. Email is fine. Same account manager you worked with originally responds.
We attempt re-removal first
Free re-removal is always our first move. We pursue every available pathway: the original method, alternate dispute queues, escalation channels, legal review, platform relationships.
Refund is processed
If every pathway is genuinely exhausted, we issue a full refund for that original removal. Refund goes to the original payment method, processed within a standard billing cycle.
No disputes, no theatre
One refund claim per removal. No paperwork, no escalation team, no negotiation. If the guarantee triggers, the refund is issued.
Edge cases worth being explicit about.
Questions that come up often enough to belong on the page itself, not buried in the FAQ.
Does the guarantee transfer if my company is acquired or I change my name?
What if the URL slightly changes (the platform restructures its URLs)?
How quickly do you respond to a re-removal request?
What happens if Guaranteed Removals is ever sold or wound down?
Are there content types you will not guarantee?
Tell us what you need removed.
Free case review, typically returned within one business day. Share the URLs, any context that helps, and we will tell you what is possible, what it will cost, and how long it will take. If we cannot help, we will say so honestly.
- No payment until removal is confirmed
- Lifetime guarantee on every successful removal
- Free re-removal if the same URL ever returns
- Full refund if we cannot re-remove
- No credit card required for a standard quote
- Confidential. Always.
Request your free case review
One business-day response. No obligation. Fully confidential.